Privacy Policy

1. Overview

This Privacy Policy applies to all information collected through our website 3dfyhub.in, our quote forms, and any communications with our team via email or WhatsApp.

2. Data We Collect

We collect the following types of information:

• Contact Information: Name, email address, and phone number provided through our contact or quote forms.
• Project Information: Descriptions, files, sketches, and references you share with us for the purpose of receiving our services.
• Communication Records: Messages exchanged via email or WhatsApp related to your project.
• Usage Data: Basic analytics such as pages visited and time spent on site (collected anonymously).
• Payment Information: Transaction records (we do not store card or banking details directly).

3. How We Use Your Data

The information we collect is used solely for the following purposes:

• To respond to your enquiries and provide quotes.
• To deliver and manage your project effectively.
• To communicate project updates, revisions, and delivery details.
• To process payments and maintain billing records.
• To improve our website and service quality based on usage patterns.
• To send occasional service-related updates (you may opt out at any time).

We do not use your data for targeted advertising or sell it to any third party.

4. Data Storage & Security

Your data is stored securely using industry-standard practices:

• Form submissions are stored in a secure Firebase database with restricted access.
• Project files shared with us are handled with confidentiality and deleted upon project completion unless agreed otherwise.
• We use encrypted connections (HTTPS) across our website.
• Access to your data is limited to authorised team members only.

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We encourage you not to share sensitive personal or financial information unnecessarily.

5. Data Sharing

We do not sell, trade, or rent your personal data. We may share data only in the following limited circumstances:

• Manufacturing Partners: When your project requires partner manufacturing support, necessary project details may be shared with our trusted partners — never your personal contact information without consent.
• Legal Requirements: If required by law or a valid legal process, we may disclose data to relevant authorities.
• Service Providers: We use Firebase (Google) for data storage. Their privacy practices govern the handling of data on their infrastructure.

6. Cookies

Our website uses minimal cookies for functionality and basic analytics purposes:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used to understand how visitors use our site (anonymised data only).

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from any marketing communications at any time.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at 3dfyhubindia@gmail.com. We will respond within 7 business days.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms or partner sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: info@3dfyhub.in
• WhatsApp: +91 97708 75251
• Website: 3dfyhub.in

We are committed to resolving any privacy concerns promptly and transparently.